Healthcare Communication
First edition
Bruce Hugman
Healthcare Communication is an interactive and engaging guide to establishing professional, practical and rewarding relationships which will support therapy and enhance patient health, safety and morale.
It offers a challenging vision for excellent healthcare delivery. An important part of a healthcare professional's job is to communicate successfully with their patients.
This text provides:- in-depth analysis and discussion allowing readers to gain a deeper knowledge and understanding of a range of relationships and communications
- examples and suggestions of how and what to do in healthcare relationships to handle patient and other relationships effectively
- tips for managing difficult people, establishing effective teams and running productive meetings
- discussion topics, exercises and a range of observational projects
- entertaining illustrations and quotations
Healthcare Communication will be of interest to everyone working in healthcare, especially doctors, nurses and pharmacists in training and in practice and will have relevance to all roles, medical and non-medical.
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Reviews:
31-Jul-09, Doody's Notes:
'This book provides advice on specialised topics such as risk communication, sex, death and dying, media relations, and many other areas where expert guidance should always be welcome. The book meets these authors expectations with flying colours. Healthcare providers who aspire to leadership positions in their professional society should own this book and even look at it from time to tome. It is a one-stop source for information and advice.'
Albert I Wertherimer, BS, MBA, PhD, Doody's Notes, 31st July 2009
28-Aug-09, IJPC:
'This book is an interactive and engaging guide to establish professional, practical, and rewarding relationships that will support therapy and enhance patient health, safety, and morale. This book is recommended for students, technicians, and pharmacists to enhance their communication skills.'
The International Journal of Pharmaceutical Compounding, Volume 6, Issue 35, 28th August 2009
12-Aug-09, Nursing Standard:
'Bruce Hugman's speciality is communication and this is a most useful and comprehensive book on the topic. Sections are all well referenced and supported by fact boxes, tables and diagrams. This book has to be one of the best references to help an assignment gain extra depth - and an improved grade'.
Greta McGough, Nursing Standard, Vol 23, no 50, August 2009
15-Sep-09, Pharmacy Practice:
'Hugman raises many interesting issues such as: do we like the patient?; social aspects of communication; and the need to be aware of our responses (including sexual) to people. For those who want even more, he provides an extensive appendix with useful books and websites, and a section on a detailed framework for consultation developed by Silverman et al. called the Calgary-Cambridge Communication Process. This is more than a text book and something that the interested pharmacist would enjoy reading. Its never boring or preachy.'
Melanie Rantucci, MScPhm, Ph.D. Pharmacy Practice, September 2009
01-Apr-09, UR45:
'It's a 300-page study of the knowledge and skills needed for every aspect of healthcare relationships and communications. The book's vision is of a coherent, integrated system of healthcare in which effective communications play a central and crucial part in treatment of all kinds, in management of people and systems, and in all relationships and contact with patients and those close to them.'
UR45 April 2009
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Contents:
1. Introduction: 2. Signposts for the Journey Through This Book: 3. The Basic Framework for Working with Patients: 4. What Is Effective Communication?: 5. Why Do We Communicate?: 6. Communications at the Heart of Healthcare: 7. Vision at the Heart of Healthcare: 8. Ethics in Healthcare Communication: 9. Secret Life: What Drives Us in Communications: 10. Beyond Words: the Power of Non-verbal Communications: 11. Core Concepts and Skills: 12. Special Communication Needs and Processes: 13. The Diversity of Patients: Disturbances and Dysfunctions: 14. Communication and the Richness of Cultural and Ethnic Diversity: 15. The Whole Team and the Whole Patient: 16.When Time and Resources Are Limited: 17. Patient Safety: 18. Informed Consent: 19. Risk Communication: 20. Sex and Sexual Orientation: 21. Dying and Death: 22. Effective Written and Spoken Communication: 23.Complaints, Apologies and Public Relations: 24. Notes on Media Relations: 25. Notes on Managing Meetings: 26. The Challenges of Teaching:
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$49.99
ISBN: 978 0 85369 749 7
Publication Date:
April 2009
Paperback
246 x 189mm
320pp
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