Returns - Printed Books Purchased from our websites
We do not offer returns for our publications where you have purchased them from another seller, you should contact that seller for information about your return rights.
If you have purchased an e-book you should contact your e-book supplier - https://www.pharmpress.com/Information-Help/eBooks#suppliers
We do not offer an exchange service. You should order any replacements on our website as a new order.
Conditions for return
To return a printed book, please email moc/smrahpr//troppus-sserpmrahp, providing details of the original invoice number, web reference, and information on the product being returned.
You must return the products, undamaged and in the condition with which they were delivered to you, at your own cost and risk to the following address;
Sales and Marketing Operations Team
66-68 East Smithfield
London E1W 1AW
The products are your responsibility until they reach the address above. We are not responsible for items lost or damaged in transit. The costs of postage are your responsibility except as outlined below.
If you believe the product to be defective you must have notified moc/smrahpr//troppus-sserpmrahp of the alleged defect(s) and provided photographs prior to returning the products to us.
Refund of the price paid for the product will be processed within 30 days of receipt of the cancellation request and subject to safe receipt of the products as outlined above.
We will only refund delivery charges if we accept that there is a defect in the product necessitating return.
Any refund will be issued to the original means of payment.